Questions About Another Perfect Pool
Frequently Asked Questions
What do you charge?
Because each pool is different, we do not have 1-size-fits-all pricing. Please call us at 949-426-7600 to make an appointment for a free assessment. We’ll come to your home or facility, discuss your specific needs, and provide a free customized pool service proposal for you.
Do you offer online bill pay?
Yes. In fact, we offer a full range of convenient online options, including:
- Online bill pay; ATM/Credit Card or Bank to Bank
- Automatic bill pay
- Invoices sent via email
Do you accept credit cards?
Yes. Another Perfect Pool accepts VISA and MasterCard.
How often do you show up?
You can count on your professional, uniformed Another Perfect Pool technician to be there every week, 48 weeks each year – and we’ll never change an appointment without notifying you in advance. We do have four (4) non-service weeks each year, usually the week of Thanksgiving, the week of Christmas/New Year, 1 week in the spring and 1 week in the summer. You will always be notified in advance of these non-service weeks and can always call us in the event of an emergency.
Do you ever show up unannounced?
Another Perfect Pool respects your privacy and your property. If we do need to arrive on an unscheduled day (such as to perform extra maintenance or a quality control check) we will either call you in advance or knock on your front door when we arrive.
What happens if my regular technician calls in sick on my service day?
Our commitment is to your privacy and your scheduled service day.
We will always do our best to service your pool on your scheduled day. However, if that’s not possible, we will call you to re-schedule your service on a different day.
What is included in your Weekly Full Service Program?
Our Weekly Full Service Program includes:
- Check and adjust chemical balance and disinfection levels
- Remove all debris from pool
- Empty pump, skimmer, and leaf canister baskets
- Brush the pool’s tile, waterline, niches, seating areas, and walls
- Inspect equipment for leaks, clogs, and other malfunctions
- Leave service door hanger with notes, as needed
What if there’s a problem with my equipment?
Your pool care technician will check your equipment at each weekly visit. Minor problems will be fixed on the spot; if your equipment requires more extensive servicing we will leave a door hanger with this information so that we can further discuss the corrective action needed. We are fully trained and licensed to clean, repair or replace all of your pool equipment.
If my pool needs water, will you add it during your weekly service call?
Our normal policy is NOT to add water but to leave a door hanger asking you to add water to the pool. If you plan to be absent from your home for an extended period of time, please contact us before you leave to arrange for our technician to add water to your pool during your absence.
What geographic areas do you serve?
We service swimming pools, spas, and fountains throughout South Orange County, California.
Are your pool care technicians trained?
Yes. All of our pool care technicians are either Certified Pool/Spa Operators® (CPO®) or are working towards becoming a CPO®.
How closely are your pool care technicians supervised?
At Another Perfect Pool we take pool care very seriously. In addition to management’s informal daily meetings with each technician, we all get together for formal weekly staff meetings to discuss pool care, customer service, seasonal topics, and the “technical topic of the week.” As part of our extensive quality control program our Quality Control Manager also personally checks on each pool at least once per quarter.
Questions About Training and Insurance
Why should a pool service company carry Liability Insurance?
If your pool service company makes a mistake that causes damage to your property – or, worse yet, bodily damage to a person – you want to know that they have insurance to cover those circumstances. For example, the technician might accidentally leave the water on and flood your home, or leave the gate open so that a neighbor’s child enters your yard and gets injured in your pool. While we at Another Perfect Pool strive to provide a level of service that would preclude these types of problems, we feel you deserve the peace of mind that comes with knowing we are a fully insured pool service.
Why should my pool care technician be certified?
A Certified Pool/Spa Operator®, or CPO®, has undergone a course of training sanctioned by the National Swimming Pool Foundation, a nationally-recognized organization devoted to aquatic health and safety. There’s much more to pool care than just removing leaves! The CPO® designation ensures that your technician knows what he or she is doing, and has received the proper training to protect both your health and your investment.
Do You Have Any Other Questions?
Call us at 949.426.7600
TM
27758 Santa Margarita Pkwy. #339
Mission Viejo, CA. 92691
A Passion for Healthy Water and Aquatic Education
949.426.7600
